Last Updated: July 18, 2024
United Homesmiths ("we", "our", "us", or "the Company") is committed to protecting the privacy of our users. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information that is collected through our website and mobile app (our "Service"), as well as your choices regarding the collection and use of information.
This policy applies to all users of our Service, including homeowners seeking services ("Customers") and service professionals providing services ("Tradespeople"), collectively referred to as "Users".
We urge you to read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.
We collect several types of information from and about Users of our Service:
1. Personal Information:
- For Customers: Name, email address, phone number, home address, project details, payment information, and service history.
- For Tradespeople: Name, email address, phone number, business address, professional qualifications, licenses, insurance details, service areas, and bank account information for payments.
2. Non-Personal Information:
- Usage details, IP addresses, browser type, device information, operating system, and other technology on the devices you use to access our Service.
- Information about your internet connection, the equipment you use to access our Service, and usage details.
3. Location Information:
- We may collect real-time information about the location of your device to provide location-based services.
4. Information from Third Parties:
- We may receive information about you from third parties including business partners, sub-contractors in technical services, advertising networks, analytics providers, and search information providers.
We use different methods to collect data from and about you including through:
1. Direct interactions: You may give us your information by filling in forms or by corresponding with us by post, phone, email, or otherwise.
2. Automated technologies or interactions: As you interact with our Service, we may automatically collect technical data about your equipment, browsing actions, and patterns.
3. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.
4. Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use your information for various purposes, including to:
1. Provide, maintain, and improve our Service.
2. Process transactions and send related information including confirmations and invoices.
3. Match Customers with appropriate Tradespeople based on project requirements and location.
4. Verify the credentials, licenses, and insurance of Tradespeople.
5. Facilitate communication between Customers and Tradespeople.
6. Send administrative information, such as updates to our terms, conditions, and policies.
7. Respond to comments, questions, and requests and provide customer service.
8. Send you marketing communications about goods or services that may be of interest to you.
9. Monitor and analyze trends, usage, and activities in connection with our Service.
10. Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of United Homesmiths and others.
11. Personalize and improve the Service and provide advertisements, content, or features that match User profiles or interests.
12. Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.
13. Carry out any other purpose for which the information was collected.
We may share information about you as follows:
1. Between Customers and Tradespeople: When a Customer requests a service, we share relevant project details and contact information with matched Tradespeople. Similarly, we share Tradespeople's professional information with potential Customers.
2. With our subsidiaries and affiliates for the purposes outlined in this Privacy Policy.
3. With contractors, service providers, and other third parties we use to support our business, such as:
- Payment processors to facilitate transactions
- Cloud storage providers to store our data
- Email service providers for communication purposes
- Analytics providers to help us understand Service usage
- Marketing and advertising partners to deliver targeted advertisements
4. To comply with any court order, law, or legal process, including responding to any government or regulatory request.
5. To enforce or apply our Terms of Service and other agreements.
6. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of United Homesmiths, our customers, or others.
7. With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
For Customers, we generally retain project information and service history for up to 7 years after the completion of the last service.
For Tradespeople, we retain account information and service records for up to 7 years after the last activity on the account.
Please note that even if you request deletion of your data, we may be required to retain certain information for legal or administrative purposes, such as record keeping, maintenance of security protocols, or to prevent fraud.
You have certain rights and choices regarding your personal information:
1. Access and Update: You can access and update certain information through your account settings.
2. Marketing Communications: You can opt-out of receiving promotional emails by following the instructions in those emails. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
3. Cookie Controls: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
4. Location Information: You can choose whether or not to allow our mobile application to collect and use real-time information about your device's location through your device's settings.
5. Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
6. Deletion: In certain circumstances, you can request the deletion of your personal data, subject to legal and operational requirements.
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:
1. Encryption of sensitive data both in transit and at rest.
2. Regular security audits and penetration testing.
3. Access controls and authentication measures for our staff and systems.
4. Physical security measures for our offices and data centers.
5. Regular backups to prevent data loss.
However, the transmission of information via the internet is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.
Our Service is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
We may update our Privacy Policy from time to time. If we make material changes to how we treat our Users' personal information, we will notify you through a notice on our website home page or via email.
The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: contact@unitedhomesmiths.com